Terms & Conditions

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                                    Hop & Hound Boarding

                                        Terms & Conditions

We want every guest to enjoy a safe, clean, and loving stay at Hop & Hound. Please read the terms below carefully, as boarding your pet with us confirms your agreement.

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Vaccinations (Rabbits Only)

All rabbits must be fully vaccinated against Myxomatosis, VHD1, and VHD2 before their stay.

• Proof of up to date vaccinations must be presented at check in.

• Vaccinations must be administered at least 14 days before boarding, to allow immunity to build and minimise side effects.

• If both VHD1 and VHD2 vaccines are due at the same time, they must be given at least 14 days apart.

• We also accept Nobivac Myxo-RHD PLUS, which covers all three in a single dose, please speak to your vet about this option.

 Guinea pigs do not require vaccinations.

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Check In / Check Out

All check ins and check outs are by appointment only,  we'll arrange your time slot in advance.

• If you're running late, just let us know - we understand life happens! 

• Please avoid arriving early unless we've confirmed it's okay.

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Payment

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• We accept payment by bank transfer or cash.

• A non refundable deposit of 25% is required to secure all bookings.

• The remaining balance is due 14 days before check in date.

• If payment has not been received by the due date, Hop & Hound reserves the right to cancel the booking. Full payment will remain due in accordance with our cancellation policy.

• Any additional charges incurred during your pet's stay (such as an extended stay or separate accommodation where required) are payable on collection.

• To help cover the time involved in preparing accommodation, administration and caring for your pets, a minimum booking charge of £50 applies to all boarding reservations.

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Health Care

Health & Veterinary Care

The health and welfare of every rabbit and guinea pig staying at Hop & Hound is our highest priority.

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Owners are responsible for ensuring that all pets arrive in good health and are fit to board. We cannot accept animals that appear unwell on arrival, If you're pet is currently receiving medical treatment we will need authorisation from your vet that they are fit to board, we may still refuse boarding in this case.   We refuse to board any pet that is pregnant, or have wet, dirty bottoms. Please let us know before booking if your pet has any existing medical conditions or additional care requirements on the form we will provide for you. 

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If your pet requires prescribed medication, this must be discussed and agreed with us before boarding. Medication will only be administered where we are confident we can safely meet your pet's individual requirements.

During the warmer months, Hop & Hound routinely applies Fly Guard as a preventative measure unless your rabbit has already been treated before arrival. Please let us know on your booking form if this is the case.

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If your pet becomes unwell during their stay, we will make every reasonable effort to contact you immediately to discuss the situation. If urgent veterinary treatment is required and we are unable to reach you or your emergency contact, we may seek veterinary assistance in your pet's best interests, you will be asked to sign a Veterinary Authorisation Form on drop off. 

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All veterinary fees, medication, transport costs and any associated expenses are the responsibility of the owner. We strongly recommend that owners have suitable pet insurance in place to help cover any unexpected veterinary costs that may arise during boarding.

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While every reasonable care will be taken to provide a safe, clean and secure environment, all animals are boarded at the owner's risk. Hop & Hound will not be liable for illness, injury, loss or death except where required by law. Owners are also responsible for ensuring that both they and their pets behave safely whilst on the premises.

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Abandoned Pets

If you do not collect your pet within 7 days of the agreed collection date, and we’ve been unable to contact you or receive a clear update, we may need to arrange rehoming.

• Extra boarding days will be charged at the daily rate and must be paid on collection.

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Cancellations & Amendments​

• If you need to cancel, please give as much notice as possible.

• The 25% deposit to secure a booking is non refundable

• If you cancel you're booking within 14 days, 100% of the total cost is payable.​

• If we are able to fill your cancelled space we will issue a refund.

• If you're delayed and require extra days, we’ll try to accommodate where possible  standard daily rates apply.

• No refunds will be given for early collection.

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Fighting / Bonded Pets

If your bonded pets begin fighting during their stay, we will contact you straight away.

• Whenever possible, we will split our accommodation to house them separately at no extra cost to you.

• If this is not possible due to space or availability, an additional suite will be provided and charged at the normal daily rate, payable on collection.

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Final Note

By boarding your pet with Hop & Hound, you confirm that you’ve read and agree to these Terms and Conditions.